These are the top-rated airlines for customer satisfaction

Delta Air Lines took home the top spot in the first/business as well as premium segments

Delta Air Lines and Southwest Airlines notched highly coveted spots on J.D. Power's 2024 North America Airline Satisfaction Study. 

J.D. Power reported Wednesday that domestic air passenger volume is up 9.4% year over year. The survey underscored how carriers that made big investments in staff training and efforts to improve the overall flight experience have reaped the benefits even with the influx of people and uptick in ticket costs.

"Airlines that are investing in staff training and recruitment are finding ways to overcome the negative effects of crowded gates and planes simply by being nice to their customers," Michael Taylor, J.D. Power senior managing director of travel, hospitality, retail and customer service, said.

SPIRIT AIRLINES CEO SAYS INDUSTRY IS LIKE A 'RIGGED GAME,' US CONSUMERS ARE 'LONG-TERM LOSERS'

Delta Air Lines flight

Delta planes are seen at Terminal C of LaGuardia Airport in the Queens borough of New York on April 7. (Angus Mordant/Bloomberg via Getty Images / Getty Images)

Delta earned the highest customer satisfaction rating in the first and business segments. It also notched the highest customer satisfaction ranking in the premium economy segment for the second year in a row, according to the survey.

Meanwhile, Southwest earned the highest rating in the economy/basic economy segment. 

A Southwest Airlines Boeing 737 Max 8 arrives at Daniel K. Inouye International Airport on Jan. 20, 2024, in Honolulu, Hawaii.

A Southwest Airlines Boeing 737 Max 8 arrives at Daniel K. Inouye International Airport in Honolulu on Jan. 20. (Kevin Carter/Getty Images / Getty Images)

JUDGE BLOCKS $3.8B JETBLUE-SPIRIT MERGER, CITES 'ANTICOMPETITIVE HARM'

Here are the top airlines with the highest overall customer satisfaction index rating in each of the following categories:

First class/Business: 

Delta Air Lines

JetBlue Airways 

United Airlines 

Alaska Airlines

American Airlines

Ticker Security Last Change Change %
DAL DELTA AIR LINES INC. 43.62 -1.42 -3.14%
UAL UNITED AIRLINES HOLDINGS INC. 44.72 -0.92 -2.02%
JBLU JETBLUE AIRWAYS CORP. 6.10 +0.20 +3.39%

Premium: 

Delta Air Lines

Alaska Airlines

American Airlines

JetBlue Airways

WestJet

Ticker Security Last Change Change %
AAL AMERICAN AIRLINES GROUP INC. 10.68 -0.05 -0.47%
ALK ALASKA AIR GROUP INC. 38.42 +0.52 +1.37%

GET FOX BUSINESS ON THE GO BY CLICKING HERE

Economy/Basic economy:

Southwest Airlines

Delta Air Lines

Allegiant Air

Alaska Airlines

JetBlue Airways

Ticker Security Last Change Change %
LUV SOUTHWEST AIRLINES CO. 27.52 +0.57 +2.13%